In the world of call center outsourcing, it stands to reason that the lowest call
center pricing attracts the most customers. This line of thinking can prove to be costly for the following four reasons:
- New agencies routinely quote the lowest price in order to attract campaigns. Their offer often turns out to be unsustainable. After obtaining the client commitment and convincing the client to discontinue internal call center operations or other solutions, the new agency will find an excuse to renegotiate the price and raise it by a few dollars per hour. The client is then left in a precarious position.
- Call center agencies are always looking to replace discontinued campaigns when other clients terminate their agreements. Some agencies will quote the lowest price simply to fill a slot and then pull the “bait and switch” on a new client.
- Reputable agencies employ moderate pricing that includes the entire scope of services offered. Some agencies, not using this type of pricing, operate with a low base price and then add charges for telecommunications, reporting, programming and other activities. These charges can quickly add up and often amount to some of the highest rates in the industry.
- Low ball pricing is bad business. It sets the stage for disappointed clients and gives the industry a bad name. When the lowest call center pricing seems too good to be true, it generally is. In the call center industry, you definitely get what you pay for. Strategic and realistic pricing can make the difference in customer acquisition, retention and satisfaction.
Client Connect, Inc. is a U.S. based call center management company with offices in Doral, Florida. Call us toll free today for a free consultation! 1-866-599-3366.